Think You Know What HR Managers Do? Think Again.
When you’re entrusted with managing the people of an organization, you quickly realize that every individual, every team, beats to its own unique rhythm. Each person carries different strengths, aspirations, and definitions of success. For Kelly Narsoomamode, this role isn’t just about policies or paperwork — it’s about understanding the heartbeat of the workforce, recognizing what makes people thrive, and working tirelessly behind the scenes to create an environment where both individuals and the business can grow.
Duraco is more than just a manufacturer — it’s a story of innovation, resilience, and vision. Since its founding in 1991, Duraco has transformed polyethylene product manufacturing in Mauritius through its pioneering rotomoulding process. Kelly started her journey in Taylor Smith group in 2018, guiding people through change, fostering talent, and creating an environment where both employees and the company can thrive.
Human Resources is more than just a department ; Kelly added - it’s a story of people, purpose, and growth. What began as an entry point into the corporate world through an internship soon transformed into a journey of discovery. For the past two years, Kelly has been the steady force behind its success — navigating change, nurturing resilience, and creating an environment where employees thrive in a culture that balances professionalism with a supportive, team-focused ethos, ensuring both employee well-being and the efficiency and profitability of the business.
The Rewarding Role of Human Resource Management
Kelly also mentioned how HR is the bridge between employers and employees, ensuring both business goals and staff well-being are balanced. One of the most fulfilling aspects of working in HR is witnessing employees’ appreciation for even the smallest initiatives—such as welfare programs or recent outings organized that foster a genuine sense of value and belonging.
HR is rewarding but challenging. Decisions from senior management must be balanced with employee needs, and sensitive tasks like terminations require empathy and clear communication.
Unlike departments that directly drive profit, Kelly highlights how HR adds value by attracting, retaining, and motivating talent. Employees are empowered to bring fresh ideas, while initiatives like community welfare programs boost engagement and foster collaboration.
In essence, HR blends strategy with care—ensuring organizational goals are met while employees feel supported, recognized, and inspired. It’s this balance that builds a resilient, thriving workforce and a strong, forward-looking company culture.
As Kelly emphasizes, the key to success is simple—always communicate openly and respectfully. Clear, transparent communication builds trust, strengthens relationships, and ensures employees feel heard and valued, making it the foundation of a thriving workplace.
